Terms and Conditions for Helen Swan Contemporary Designer Jewellery.

All my jewellery is made by hand, to order – nothing is mass produced or made in bulk quantities. This means that you will always receive a ‘one off’ as no two pieces of designer jewellery are ever exactly the same.

While I endeavour to ensure that you receive your designer jewellery order as soon as possible, the nature of the work produced means that during busy periods orders can take up to three weeks to be delivered. If you need a faster delivery time then call me on 0141 959 5586 and I’ll do my best to accommodate you.

If you should wish an individually bespoke designed piece or are unclear about sizes you can contact me by telephone on 0141 959 5586, or e-mail helen@hswanjewellery.co.uk


My Guarantee and Fair Use Policy 

The quality of materials and workwomanship of my jewellery is guaranteed. That means if your much loved piece of jewellery is damaged due to a fault in the nature of the material or workwomanship – that is not as a direct result of regular wear and is within 2 years of purchase – I will endeavour to fix your item free of charge. 



If an item is faulty I’ll be happy to refund or replace the item up to 30 days from receipt of goods, including P&P costs incurred in returning the product. For full details please see Returns Policy.

If your piece of jewellery is just not to your liking, you can return it up to 30 days from its receipt. The P&P refund costs will then be the responsibility of the purchaser not Helen Swan Jewellery.

Regrettably Helen Swan Designer Jewellery cannot refund an unwanted bespoke item of designer jewellery that has been specially commissioned

Due to health and hygiene rules, earrings for pierced ears cannot be exchanged or refunded unless they are faulty.

Please ensure that returned goods are packaged appropriately so that damage does not occur during transit.



By purchasing from this site you agree to be bound by the terms and conditions of this site.

Helen Swan Designer Jewellery endeavours to keep this site up to date and to ensure that all details displayed are correct. I reserve the right to substitute or remove, without notice, any information on this site as necessary.



Contents of this site including images, photographs, copy and designs are protected by copyright owned by Helen Swan Designer Jewellery. No rights, entitlment or interest in any downloaded material is transferable to you as a result of any such downloads. You may not reproduce, publish, transmit, distribute, display or modify in any way any of the content of this site.

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