Ordering Information

Helen Swan Contemporary Glasgow Jewellery Designer, specialising in bespoke designer jewellery in silver, silver with gold and silver with anodised aluminium

How to Buy

Helen Swan Contemporary Designer Jewellery

All designer jewellery is made by hand to order – nothing is mass produced or made in bulk quantities. This means that you will always receive a ‘one off’ bespoke piece of jewellery as no two pieces can ever be made exactly the same.

While I endeavour to ensure that you receive your designer jewellery order as soon as possible, the nature of the work produced means that during busy periods orders can take up to three weeks to be delivered. If you need a faster delivery time then call me on 0141 959 5586 and I’ll do my best to accommodate you. If you should wish an individually designed piece or are unclear about sizes you can contact me by telephone on 0141 959 5586, or e-mail helen@hswanjewellery.co.uk

Ring Sizes

If you do not have access to professional ring sizes, the easiest way to achieve this is by measuring the internal diameter of a ring that fits and has not been distorted by wear.

If you are uncertain about your size, email or call me.

Order information

The simplest way to order is on-line.

I want you to enjoy your shopping experience with me, Helen Swan Designer Jewellery, so you can place an order on line 24hrs a day. If you prefer to speak to a real person I can take your call between 9am-9.30pm most days. If I am not available, you can leave a message and I will call you back or email me at the above address.

The site is arranged to enable you to search for a particular item of jewellery. For example, click ‘Designer Brooches’. You can then click on the piece of designer jewellery and an enlarged image will appear. Browse through the range and simply click ‘Add’ next to the jewellery item you would like to buy and it will enter into your shopping basket. Make sure that you state the size, length and colour when necessary. You can then either pay for your designer jewellery or continue to browse and ‘proceed to checkout’ when you are ready.

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Payment of designer jewellery

Payment is made through Pay Pal, or by sending a Cheque, along with details of your jewellery order to my contact address. All prices are in pounds sterling and exclude postage and packaging. This will be added to the order at the end using the tariff supplied.

Jewellery Orders placed with a cheque will be dispatched once your cheque has cleared with the bank. Please write your cheque guarantee card number on the back of your cheque.

Once your designer jewellery order has been placed, a confirmation email will be sent to you.

When your jewellery order has been dispatched, an e-mail will be sent to confirm this. Your items will be sent first class by registered post. Should you have any questions please do not hesitate to contact me.

Postage and Packaging

All Designer Jewellery items purchased will come beautifully packaged and delivered by Royal Mail.

UK Special Delivery Royal Mail signed for £6.50 per order
Europe Royal Mail International signed for £9.50 per order
Rest of World Royal Mail International signed for £12 per order

Please note that the customer is responsible for any taxes or duty incurred for overseas purchases.

If you would like the tracking number for your goods please e-mail helen@hswanjewellery.co.uk and I’ll send it to you. You can then track your goods on www.royalmail.com. When you get to the website, click on ‘Track and Trace’ and type in your tracking number.

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